Every account starts with a 14-day trial of the paid plan. We do not ask for a card to start it, and it does not turn into a paid subscription by itself.
This is deliberate: you should be able to connect your exchange, sync your history and see your real numbers before you pay anything.
You can cancel at any time from the billing screen. Cancellation stops the next renewal; your paid features stay active until the end of the period you already paid for.
Cancelling never deletes your data. Your account drops to the Free plan and your trade history stays where it is.
If you are a consumer in the EU or the UK, you have a statutory right to withdraw within 14 days of purchase. We honour it. Because the service is made available immediately, you may be asked to confirm that you want access before that period ends.
Nothing in this policy limits rights you have under the law that applies to you.
If the service did not work as described — for example a sync that never completed, or figures that were wrong because of a fault on our side — write to us and we will refund the affected period. We would rather return the money than keep a payment for something that did not do its job.
We generally do not refund a period that has already been used, and we do not refund because trading results were disappointing. BotPnL reports what already happened in your account; it does not promise any outcome.
Write to destek@botpnl.com or use the contact form on the site. Tell us the email address on the account and what went wrong. We reply within one business day and, when a refund is due, we start it the same day.
Payments are handled by our payment provider, which acts as the merchant of record — the charge on your statement shows their name, not ours.
Refunds go back to the original payment method. Once started, the funds usually appear within 5-10 business days, depending on your bank.